SeaGuard Coatings deals with a high volume of customer inquiries every day. Managing these tickets effectively was a challenge for their customer service team, leading to delayed responses and unresolved issues.
With Deskhero, SeaGuard Coatings has been able to automate many aspects of their ticket management process. The AI can generate suggested replies based on previous tickets, reducing the time taken to respond to inquiries.
The AI also categorizes the tickets based on their content, making it easier for the customer service team to prioritize and handle them. This has led to a significant reduction in response times and an increase in resolved issues.
Furthermore, the AI's ability to learn from past interactions has made the system more efficient over time. The more the system is used, the better it gets at handling tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved SeaGuard Coatings' ticket management process, leading to higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by generating suggested replies based on previous tickets and categorizing tickets based on their content. This makes it easier for the customer service team to handle and prioritize tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant content. This content is then sent through OpenAI's ChatGPT to generate the replies.
Does the efficiency of Deskhero's AI improve over time?
Yes, Deskhero's AI learns from past interactions and improves over time. The more it is used, the better it gets at handling tickets and providing accurate responses.
* This article provides an example of how a fictive company in the Manufacture of marine coatings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
