OceanShield Coatings receives numerous customer inquiries daily, ranging from product usage instructions to troubleshooting application problems. Before implementing Deskhero, their customer service team was overwhelmed with the volume of tickets, leading to delayed responses and customer dissatisfaction.
With Deskhero's AI capabilities, OceanShield Coatings can now automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has significantly reduced the time taken to respond to customer inquiries, improving customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the customer service team to find relevant information quickly. This is particularly useful when dealing with complex inquiries that require in-depth knowledge of the products.
Furthermore, the AI's ability to learn from past interactions has made the system more efficient over time. The more the system is used, the better it gets at providing accurate and helpful responses.
Overall, Deskhero's advanced AI capabilities have transformed OceanShield Coatings' customer service operations, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results. It analyzes the query and finds the most relevant content from the available resources, improving the accuracy of the search results.
Does the efficiency of Deskhero's AI improve over time?
Yes, Deskhero's AI learns from past interactions and improves over time. The more it is used, the better it gets at providing accurate and helpful responses.
* This article provides an example of how a fictive company in the Manufacture of marine coatings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
