StoneCraft Industries, a renowned manufacturer of masonry cement, was struggling with managing their extensive knowledge base. They turned to Deskhero for an efficient solution. The platform's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data proved to be a game-changer.
Deskhero's advanced AI capabilities allowed StoneCraft to leverage OpenAI Embeddings from their existing knowledge base articles, uploaded files, and scraped website data. This helped them find relevant content quickly and efficiently, making their knowledge base more accessible and user-friendly.
The AI-powered comprehensive search bar made it easy for both the support team and customers to find relevant information from the vast knowledge base. This significantly improved the usability of the knowledge base and overall customer satisfaction.
Deskhero's AI also suggested new topics for the knowledge base using OpenAI's ChatGPT, based on the analysis of previous tickets and customer queries. This helped StoneCraft keep their knowledge base up-to-date and relevant.
Overall, Deskhero's advanced AI capabilities have helped StoneCraft Industries enhance their knowledge base, improve its usability, and increase customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from existing knowledge base articles, uploaded files, and scraped website data to find relevant content quickly and efficiently. This makes the knowledge base more accessible and user-friendly.
How does the AI-powered search bar improve the usability of the knowledge base?
The AI-powered search bar uses advanced AI algorithms to search through the vast knowledge base to find relevant information quickly and accurately. This significantly improves the usability of the knowledge base and overall customer satisfaction.
How does Deskhero's AI suggest new topics for the knowledge base?
Deskhero's AI uses OpenAI's ChatGPT to analyze previous tickets and customer queries and suggest new topics for the knowledge base. This helps keep the knowledge base up-to-date and relevant.
* This article provides an example of how a fictive company in the Manufacture of Masonry Cement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
