CraneCraft Inc. receives numerous customer queries and complaints daily. They use Deskhero's ticket management system to organize these requests. However, the sheer volume of tickets often leads to delays in responses. By leveraging Deskhero's AI capabilities, CraneCraft can automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customer queries.
Deskhero's AI also enhances CraneCraft's search functionality. When a customer support representative searches for a specific issue, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant content. This allows the representative to quickly find solutions to customer problems, further reducing response times.
CraneCraft also uses Deskhero's AI to scrape data from their website. This data is then used to update the knowledge base and generate new articles. This ensures that the knowledge base is always up-to-date and contains the most relevant information.
The AI capabilities of Deskhero have not only improved the efficiency of CraneCraft's customer support but also enhanced customer satisfaction. Customers appreciate the quick and accurate responses, leading to increased loyalty and repeat business.
Overall, Deskhero's AI capabilities have transformed CraneCraft's customer support process, making it more efficient and effective.
How does Deskhero's AI help in reducing response times?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This helps in quickly responding to customer queries, thereby reducing response times.
How does Deskhero's AI enhance the search functionality?
When a customer support representative searches for a specific issue, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant content. This allows the representative to quickly find solutions to customer problems.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI scrapes data from the company's website and uses this data to update the knowledge base and generate new articles. This ensures that the knowledge base is always up-to-date and contains the most relevant information.
* This article provides an example of how a fictive company in the Manufacture of material handling equipment (e.g. cranes, hoists) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
