HoistMaster Ltd. has a vast knowledge base containing information about their products, troubleshooting guides, and user manuals. However, managing this knowledge base and keeping it updated was a challenge. With Deskhero's AI capabilities, HoistMaster can now generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website.
The AI uses OpenAI Embeddings from these sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate articles. This has not only made the process of updating the knowledge base easier but also ensured that it contains the most relevant and up-to-date information.
Deskhero's AI also enhances the search functionality of the knowledge base. When a customer or a support representative searches for information, the AI uses the embeddings to provide the most relevant content. This has improved the efficiency of the customer support process and reduced response times.
Furthermore, Deskhero's AI generates suggested replies based on the knowledge base and previous tickets. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Overall, by leveraging Deskhero's AI capabilities, HoistMaster Ltd. has been able to manage their knowledge base effectively, improve their customer support service, and enhance customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. It uses OpenAI Embeddings from these sources to find relevant content and generate articles, making the process of updating the knowledge base easier.
How does Deskhero's AI improve the search functionality of the knowledge base?
When a customer or a support representative searches for information, Deskhero's AI uses the embeddings to provide the most relevant content. This improves the efficiency of the customer support process and reduces response times.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the knowledge base and previous tickets. This reduces the time taken to respond to customer queries and improves the accuracy of responses.
* This article provides an example of how a fictive company in the Manufacture of material handling equipment (e.g. cranes, hoists) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
