PulpPro Manufacturing, a leading company in the manufacture of mechanical wood pulp, was struggling with managing a large volume of customer support tickets. They needed a solution that could not only organize these tickets but also suggest efficient responses based on previous interactions.
With Deskhero, PulpPro was able to leverage the platform's AI capabilities to manage tickets effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's advanced search bar also proved beneficial for PulpPro. The AI-enhanced search results made it easier for the support team to find relevant information quickly, improving their efficiency and productivity.
The company also utilized Deskhero's REST API to integrate the platform with their existing systems. This allowed them to streamline their processes further and ensure a seamless customer support experience.
Overall, Deskhero's AI capabilities have greatly improved PulpPro's customer support operations, saving them time and resources while increasing customer satisfaction.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses the same OpenAI Embeddings to improve search results, making it easier for users to find relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, streamlining your processes and ensuring a seamless customer support experience.
* This article provides an example of how a fictive company in the Manufacture of Mechanical Wood Pulp (Groundwood) from Sulphite Processes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
