BoxerPro Manufacturing receives a high volume of customer inquiries daily, ranging from product queries to shipping information. The company uses Deskhero's AI capabilities to efficiently manage these tickets. The AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies, significantly reducing response times.
The AI also enhances the search results on BoxerPro's customer support portal. By leveraging the comprehensive data from the knowledge base, previous tickets, and scraped website data, the AI provides more relevant and accurate search results, improving the self-service experience for customers.
BoxerPro also utilizes Deskhero's AI to automatically generate knowledge base articles from word, powerpoint, and pdf files. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's custom fields feature allows BoxerPro to tailor the platform to their specific needs. They can create custom fields for specific product details, shipping information, and more, enabling them to provide more personalized and detailed responses to customer inquiries.
Finally, the REST API allows BoxerPro to integrate Deskhero with their existing systems, ensuring a seamless flow of information and enhancing overall efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. It then uses this information to generate suggested replies to customer inquiries.
How does the AI enhance search results?
The AI leverages the comprehensive data from the knowledge base, previous tickets, and scraped website data to provide more relevant and accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Manufacture of men's boxers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
