Gentleman's Choice receives numerous customer inquiries daily about their premium products. To manage these efficiently, they use Deskhero's AI capabilities. The AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
The AI also improves the search results on Gentleman's Choice's customer support portal. It uses data from the knowledge base, previous tickets, and scraped website data to provide more relevant and accurate search results, enhancing the customer's self-service experience.
Gentleman's Choice also uses Deskhero's AI to automatically generate knowledge base articles from word, powerpoint, and pdf files. This not only saves time but also ensures that the knowledge base is always updated with the latest information.
Deskhero's custom fields feature allows Gentleman's Choice to customize the platform to their specific needs. They can create custom fields for specific product details, shipping information, and more, enabling them to provide more personalized and detailed responses to customer inquiries.
Lastly, the REST API allows Gentleman's Choice to integrate Deskhero with their existing systems, ensuring a seamless flow of information and enhancing overall efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then uses this information to generate suggested replies to customer inquiries.
How does the AI enhance search results?
The AI leverages the comprehensive data from the knowledge base, previous tickets, and scraped website data to provide more relevant and accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Manufacture of men's boxers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
