Gentleman's Guard receives a high volume of customer inquiries daily, ranging from product details, order status, to return policies. Before implementing Deskhero, the support team struggled with response times and accuracy due to the sheer volume of tickets.
With Deskhero's advanced AI capabilities, Gentleman's Guard has significantly improved its customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly reduced the time taken to respond to customer inquiries. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Furthermore, the AI capabilities have helped in creating a more robust knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has made the knowledge base a comprehensive resource for both the support team and customers.
The implementation of Deskhero has resulted in faster response times, increased accuracy in responses, and overall improved customer satisfaction for Gentleman's Guard.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources, reducing the time taken to draft responses.
How does Deskhero enhance the knowledge base?
Deskhero's AI can generate articles from various file types and scrape data from the company's website, making the knowledge base a comprehensive resource.
What impact has Deskhero had on customer satisfaction?
With faster response times and more accurate information, Gentleman's Guard has seen an improvement in customer satisfaction since implementing Deskhero.
* This article provides an example of how a fictive company in the Manufacture of men's coats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
