Tailored Trends prides itself on its exceptional customer service. However, managing the increasing volume of customer support tickets was becoming a challenge. The company needed a solution that could help them maintain their high service standards.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the AI can suggest replies to new tickets. This has significantly reduced the time taken to respond to customer inquiries.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has improved the accuracy of responses and ensured that customers receive the right information at the right time.
Additionally, Deskhero's AI capabilities have helped in expanding the company's knowledge base. It generates articles from various file types and scrapes data from the company's website, making the knowledge base a comprehensive resource for both the support team and customers.
Since implementing Deskhero, Tailored Trends has seen a significant improvement in ticket management efficiency, response accuracy, and overall customer satisfaction.
How has Deskhero improved ticket management efficiency?
Deskhero's AI capabilities suggest replies to new tickets based on previous tickets and other resources, reducing the time taken to respond and improving efficiency.
How does Deskhero enhance the accuracy of responses?
Deskhero's AI enhances search results, making it easier for the support team to find relevant information quickly and provide accurate responses.
What impact has Deskhero had on the knowledge base?
Deskhero's AI generates articles from various file types and scrapes data from the company's website, making the knowledge base a comprehensive resource.
* This article provides an example of how a fictive company in the Manufacture of men's coats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
