TailorTech has a vast knowledge base, including articles, manuals, and policies, which was difficult for the customer support team to navigate quickly. With Deskhero, they utilize OpenAI embeddings to find relevant content from their knowledge base, previous tickets, and uploaded files. This significantly reduces the time spent searching for information and increases the efficiency of the support team.
Deskhero's AI capabilities also enable TailorTech to generate suggested replies. By analyzing previous tickets and the current query, the AI suggests potential responses, reducing the response time and improving customer satisfaction.
Furthermore, TailorTech uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and updates. This ensures that the support team always has the most recent and accurate information at their disposal.
Through the comprehensive search bar, TailorTech's support team can quickly find relevant tickets, user groups, or knowledge base articles. The AI-enhanced search results provide more accurate and relevant results, further improving efficiency.
Finally, TailorTech uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for the support team and ensuring that all customer interactions are tracked and managed effectively.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This reduces the time spent searching for information. It also generates suggested replies based on the analysis of previous tickets and the current query, reducing response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest product information and updates from the company's website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless experience and effective tracking of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of men's suits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
