SuitCraft's helpdesk team often struggled with managing high volumes of tickets. With Deskhero's ticket management feature, the team can now easily categorize, prioritize, and track tickets, ensuring no customer query goes unanswered.
Using Deskhero's AI capabilities, SuitCraft has been able to automate the generation of suggested replies. By analyzing previous tickets and the current query, the AI can suggest potential responses, significantly reducing response time and improving the quality of customer service.
SuitCraft also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and updates. This ensures that the helpdesk team always has the most recent and accurate information at their disposal.
Deskhero's comprehensive search bar, enhanced with AI, allows SuitCraft's helpdesk team to quickly find relevant tickets, user groups, or knowledge base articles. This not only improves efficiency but also ensures that the team can provide accurate and timely responses to customer queries.
Finally, SuitCraft uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless experience for the helpdesk team and effective tracking and management of all customer interactions.
How does Deskhero's AI improve the efficiency of the helpdesk team?
Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This reduces the time spent searching for information. It also generates suggested replies based on the analysis of previous tickets and the current query, reducing response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest product information and updates from the company's website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless experience and effective tracking of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of men's suits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
