ForgeTech Solutions has a diverse customer base spread across different regions. The company uses Deskhero's advanced AI capabilities to handle customer queries and provide efficient support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
Deskhero's AI capabilities also help ForgeTech Solutions in managing their tickets using the kanban board. The AI categorizes the tickets based on their content and assigns them to the appropriate user groups. This helps in streamlining the ticket management process and ensuring timely resolution of customer queries.
The AI-powered comprehensive search bar provides more accurate and relevant search results. This enables the customer support team to quickly find the information they need to assist the customers.
Furthermore, ForgeTech Solutions uses Deskhero's custom email domains to provide personalized support to their customers. The AI capabilities of Deskhero help in analyzing the customer's query and suggesting the most appropriate response based on the customer's profile and previous interactions.
In conclusion, Deskhero's advanced AI capabilities have greatly enhanced the efficiency and effectiveness of ForgeTech Solutions' helpdesk services.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities analyze the customer's query and suggest the most appropriate response based on the information available in the system. This significantly reduces the time taken to formulate a response.
How does the AI help in managing the tickets?
The AI capabilities of Deskhero help in categorizing the tickets based on their content and assigning them to the appropriate user groups. This helps in streamlining the ticket management process.
How does the AI enhance the search results?
The comprehensive search bar powered by AI provides more accurate and relevant search results. This enables the customer support team to quickly find the information they need to assist the customers.
* This article provides an example of how a fictive company in the Manufacture of metal forming machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
