SteelCraft Industries has a large customer base that requires prompt and effective customer support. The company uses Deskhero's ticket management system to handle customer queries and issues. The advanced AI capabilities of Deskhero enable the company to quickly find relevant content from previous tickets, knowledge base articles, and uploaded files, thereby reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also help SteelCraft Industries in generating suggested replies. The AI analyses the customer's query and suggests the most appropriate response based on the information available in the system. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
The AI-powered comprehensive search bar enhances the search results by providing more relevant and precise results. This helps the customer support team to quickly find the information they need to assist the customers.
Moreover, SteelCraft Industries uses Deskhero's custom fields and user groups to categorize and manage their customer queries. The AI capabilities of Deskhero help in automatically categorizing the tickets based on their content, making it easier for the support team to handle them.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of SteelCraft Industries' customer support and helpdesk services.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI capabilities analyze the customer's query and suggest the most appropriate response based on the information available in the system. This significantly reduces the time taken to formulate a response.
How does the AI help in managing the tickets?
The AI capabilities of Deskhero help in automatically categorizing the tickets based on their content, making it easier for the support team to handle them.
How does the AI enhance the search results?
The comprehensive search bar powered by AI enhances the search results by providing more relevant and precise results. This helps the customer support team to quickly find the information they need to assist the customers.
* This article provides an example of how a fictive company in the Manufacture of metal forming machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
