KegMaster Manufacturing receives a high volume of customer queries daily. Managing these queries manually was proving to be a daunting task. By implementing Deskhero, they were able to automate this process using the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only improved response times but also ensured consistent quality of responses.
Deskhero's AI also enhanced the search results on their helpdesk. Customers could find relevant information quickly and easily, reducing the number of support tickets raised.
Additionally, the AI was able to generate knowledge base articles from word, powerpoint, pdf files. This feature significantly reduced the time spent on manual data entry and increased the efficiency of their helpdesk services.
Lastly, the REST API provided by Deskhero enabled KegMaster Manufacturing to integrate their existing systems with the platform, further enhancing their customer support efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This automates the response process, thereby improving response times.
How does the AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This allows customers to find relevant information quickly and easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Manufacture of metal kegs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
