SteelCraft Kegs has a vast customer base with diverse queries ranging from product specifications to order status. Managing these queries manually was time-consuming and inefficient. With Deskhero, they were able to automate this process using the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI's ability to leverage structured data lists and custom fields allowed SteelCraft Kegs to categorize and prioritize customer queries effectively. This resulted in faster response times and improved customer satisfaction.
Deskhero's AI also enhanced the search results on their helpdesk. Customers could find relevant information quickly and easily, reducing the number of support tickets raised.
Furthermore, the AI was able to generate knowledge base articles from word, powerpoint, pdf files. This feature significantly reduced the time spent on manual data entry and increased the efficiency of their helpdesk services.
Lastly, the REST API provided by Deskhero enabled SteelCraft Kegs to integrate their existing systems with the platform, further streamlining their customer support processes.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This allows customers to find relevant information quickly and easily.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in automating the response process and improving response times.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Manufacture of metal kegs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
