ShineBright Metals receives a high volume of customer queries regarding product usage, maintenance, and troubleshooting. They use Deskhero's AI capabilities to manage these tickets effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to suggest relevant replies. This feature has reduced the time taken to respond to customer queries and improved the overall customer experience.
The company also uses Deskhero's AI to enhance their search results. The AI uses the same OpenAI embeddings to provide more accurate and relevant search results, making it easier for the customer support team to find the information they need quickly.
ShineBright Metals has a vast knowledge base, including articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero help in managing this knowledge base by automatically categorizing and tagging the articles based on their content. This feature has made the knowledge base more organized and easier to navigate.
Deskhero's website scraping feature is used by ShineBright Metals to keep their knowledge base up-to-date. The AI scrapes relevant websites for the latest information and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent and accurate information at their disposal.
Finally, ShineBright Metals uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the customer support team to access all the information they need from one place, further improving their efficiency.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to provide more accurate and relevant search results, making it easier to find the required information quickly.
How does Deskhero's website scraping feature work?
The AI scrapes relevant websites for the latest information and updates the knowledge base accordingly, ensuring that the most recent and accurate information is always available.
* This article provides an example of how a fictive company in the Manufacture of Metal Polishers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
