PolishPro Manufacturing receives numerous helpdesk requests regarding product specifications, installation, and troubleshooting. They use Deskhero's AI capabilities to manage these requests efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This has significantly reduced the response time and improved the quality of their helpdesk services.
The company also uses Deskhero's AI to improve their search results. The AI uses the same OpenAI embeddings to provide more accurate and relevant search results, enabling the helpdesk team to find the information they need quickly and accurately.
PolishPro Manufacturing has an extensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI helps in managing this knowledge base by automatically categorizing and tagging the articles based on their content. This has made the knowledge base more organized and user-friendly.
Deskhero's website scraping feature is used by PolishPro Manufacturing to keep their knowledge base current. The AI scrapes relevant websites for the latest information and updates the knowledge base accordingly. This ensures that the helpdesk team always has the most recent and accurate information at their fingertips.
Lastly, PolishPro Manufacturing uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the helpdesk team to access all the information they need from one place, further improving their productivity.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to helpdesk requests.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to provide more accurate and relevant search results, making it easier to find the required information quickly.
How does Deskhero's website scraping feature work?
The AI scrapes relevant websites for the latest information and updates the knowledge base accordingly, ensuring that the most recent and accurate information is always available.
* This article provides an example of how a fictive company in the Manufacture of Metal Polishers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
