IronWorks Ltd., a renowned manufacturer of metal structural frames, was looking for a solution to enhance their knowledge base. They needed a platform that could generate knowledge base articles from various sources and improve search results.
Deskhero proved to be the perfect solution for IronWorks Ltd. The platform allowed them to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly increased the amount of information available in their knowledge base.
Deskhero's advanced AI capabilities were particularly beneficial for IronWorks Ltd. The platform leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to enhance search results, making it easier for the support team to find the information they needed.
Furthermore, Deskhero's AI-powered comprehensive search bar made it easy for the support team to find relevant information quickly. The REST API also allowed IronWorks Ltd. to integrate Deskhero with their existing systems, further streamlining operations.
Overall, Deskhero's advanced AI capabilities enabled IronWorks Ltd. to enhance their knowledge base, leading to improved efficiency and reduced operational costs.
How did Deskhero's AI capabilities enhance IronWorks Ltd.'s knowledge base?
Deskhero's AI capabilities helped IronWorks Ltd. by generating knowledge base articles from various sources and enhancing search results. This made it easier for the support team to find the information they needed, leading to improved efficiency and reduced operational costs.
What sources can Deskhero generate knowledge base articles from?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, further streamlining operations.
* This article provides an example of how a fictive company in the Manufacture of metal structural frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
