MetalStruct Corp., a prominent manufacturer of metal structural frames, was facing challenges in managing their high volume of support tickets. They needed a solution that could help them manage and respond to these tickets efficiently.
With Deskhero, MetalStruct Corp. was able to structure their customer support data, manage tickets, and customize their support fields and email domains. The platform's kanban board provided a visual overview of ongoing, pending, and completed tasks, improving project management and team collaboration.
The advanced AI capabilities of Deskhero were particularly beneficial for MetalStruct Corp. The platform leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and enhancing customer satisfaction.
Furthermore, Deskhero's AI-powered comprehensive search bar made it easy for the support team to find relevant information quickly. The REST API also allowed MetalStruct Corp. to integrate Deskhero with their existing systems, further streamlining operations.
Overall, Deskhero's advanced AI capabilities enabled MetalStruct Corp. to manage their customer support services more efficiently, leading to improved customer satisfaction and reduced operational costs.
How did Deskhero's AI capabilities improve MetalStruct Corp.'s ticket management?
Deskhero's AI capabilities helped MetalStruct Corp. by generating suggested replies to customer queries, enhancing search results, and reducing response times. This led to improved customer satisfaction and reduced operational costs.
What other features of Deskhero did MetalStruct Corp. find useful?
MetalStruct Corp. found Deskhero's structured data lists, custom fields, custom email domains, user groups, ticket management system, kanban board, and REST API particularly useful in managing their customer support services.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, further streamlining operations.
* This article provides an example of how a fictive company in the Manufacture of metal structural frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
