IronDome Ltd. receives a large number of customer inquiries related to product details, installation procedures, maintenance guidelines, and troubleshooting steps. With Deskhero's advanced AI capabilities, they can swiftly and accurately address these inquiries. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data to find pertinent content.
This content is then processed through OpenAI's ChatGPT to generate suggested replies. This not only accelerates the response time but also ensures that the responses are precise and consistent. The AI also augments search results, making it simpler for the customer support team to locate the required information.
Deskhero's custom fields and structured data lists enable IronDome Ltd. to classify and arrange their customer inquiries. This aids the team in prioritizing and managing their tasks. The kanban board offers a visual representation of the team's progress and assists in identifying potential issues.
IronDome Ltd. greatly benefits from Deskhero's knowledge base feature. The company possesses a vast amount of information in different file formats. Deskhero's AI can generate knowledge base articles from these files, making this information readily available to the customer support team.
Overall, Deskhero's advanced AI capabilities have substantially enhanced the efficiency of IronDome Ltd.'s customer support operations. The platform has decreased response times, improved the precision of responses, and simplified workload management for the team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it simpler for the customer support team to locate the required information.
How does Deskhero help to manage the customer support team's workload?
Deskhero's custom fields and structured data lists enable the classification and arrangement of customer inquiries. This aids the team in prioritizing and managing their tasks. The kanban board offers a visual representation of the team's progress and assists in identifying potential issues.
* This article provides an example of how a fictive company in the Manufacture of metal tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
