SteelCraft Inc. deals with a high volume of customer inquiries related to product specifications, installation, maintenance, and troubleshooting. By leveraging Deskhero's advanced AI capabilities, they are able to quickly and accurately respond to these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for the customer support team to find the information they need.
Deskhero's custom fields and structured data lists allow SteelCraft Inc. to categorize and organize their customer inquiries. This makes it easier for the team to prioritize and manage their workload. The kanban board provides a visual overview of the team's progress and helps to identify bottlenecks.
The knowledge base feature of Deskhero is particularly useful for SteelCraft Inc. The company has a wealth of information in the form of word, powerpoint, and pdf files. Deskhero's AI can generate knowledge base articles from these files, making this information easily accessible to the customer support team.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of SteelCraft Inc.'s customer support operations. The platform has reduced response times, improved the accuracy of responses, and made it easier for the team to manage their workload.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it easier for the customer support team to find the information they need.
How does Deskhero help to manage the customer support team's workload?
Deskhero's custom fields and structured data lists allow for the categorization and organization of customer inquiries. This makes it easier for the team to prioritize and manage their workload. The kanban board provides a visual overview of the team's progress and helps to identify bottlenecks.
* This article provides an example of how a fictive company in the Manufacture of metal tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
