MetalMasters Inc. has an extensive knowledge base consisting of manuals, policies, and presentations. Managing this knowledge base was a challenge until they adopted Deskhero. The platform's structured data lists and custom fields have made it easier for MetalMasters to organize their knowledge base.
Deskhero's AI capabilities have greatly improved the usability of MetalMasters' knowledge base. By leveraging OpenAI Embeddings, the AI can find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
The AI-powered suggested replies feature has been a game-changer for MetalMasters. The AI analyzes the customer query and suggests appropriate responses based on the knowledge base, significantly reducing the time taken to respond to queries.
Deskhero's comprehensive search bar, powered by AI, has made it easier for MetalMasters' support team to find relevant information from their vast knowledge base. This has improved their efficiency and reduced response times.
Finally, the REST API provided by Deskhero has allowed MetalMasters to integrate the platform with their existing systems, creating a seamless workflow for their support team.
How does Deskhero's AI capabilities improve the usability of the knowledge base?
Deskhero's AI capabilities analyze the content of the knowledge base, previous tickets, uploaded files, and scraped website data to find relevant content. This makes it easier for the support team to find the information they need to respond to customer queries.
How does the AI-powered suggested replies feature work?
The AI-powered suggested replies feature analyzes the customer query and suggests appropriate responses based on the knowledge base. This reduces the time taken to respond to queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of metal-working presses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
