ZoomLens Technologies handles a large number of customer inquiries every day. To manage these effectively, the company uses Deskhero's ticket management system. The AI-powered platform automatically categorizes and prioritizes the tickets, allowing the support team to address them in a timely manner.
The company also leverages Deskhero's custom fields and user groups to customize their support services. This ensures that each customer receives the most suitable assistance, enhancing their overall experience.
Deskhero's advanced AI capabilities play a key role in improving ZoomLens's support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
Moreover, ZoomLens uses Deskhero's AI-powered comprehensive search bar to quickly locate necessary information. This feature not only accelerates the resolution process but also ensures that the most accurate and relevant data is provided to the customers.
Lastly, ZoomLens uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. This integration further enhances the efficiency of their customer support operations.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies for incoming inquiries. This significantly reduces the response time and improves the quality of service.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly locate necessary information from various sources. It ensures that the most accurate and relevant data is provided to the customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of microscopes and magnifying glasses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
