MicroMagnify Inc. has a vast customer base with diverse needs and queries. The company uses Deskhero's ticket management system to handle customer inquiries effectively. The AI-powered platform categorizes incoming tickets based on the issue type, enabling the support team to prioritize and resolve them efficiently.
The company also utilizes Deskhero's custom fields and user groups to segment their customers and tailor their support services. This ensures that each customer receives the most relevant information and assistance, enhancing their overall experience.
Deskhero's advanced AI capabilities play a crucial role in improving MicroMagnify's support services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
Furthermore, MicroMagnify uses Deskhero's comprehensive search bar powered by AI to quickly locate necessary information. This feature not only speeds up the resolution process but also ensures that the most accurate and relevant data is provided to the customers.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. This integration further enhances the efficiency of their customer support operations.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for incoming inquiries. This significantly reduces the response time and improves the quality of service.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly locate necessary information from various sources. It ensures that the most accurate and relevant data is provided to the customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of microscopes and magnifying glasses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
