MillMaster Inc. receives a high volume of customer queries about their milling machines, ranging from installation instructions to troubleshooting. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customers.
Deskhero's AI also enhances the search results on MillMaster's knowledge base. By leveraging OpenAI Embeddings, it provides more relevant search results, making it easier for customers to find the information they need. This has led to a decrease in the number of support tickets.
MillMaster also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that customers always have access to the latest information.
The custom fields feature of Deskhero allows MillMaster to categorize their customers based on the type of milling machine they own. This helps the support team provide more personalized service.
Finally, MillMaster uses Deskhero's REST API to integrate their customer support system with other business applications. This has improved the overall efficiency of their operations.
How does Deskhero's AI suggest replies to support tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide more relevant search results. It analyzes the user's search query and finds the most relevant content from the knowledge base and other sources.
How does MillMaster use Deskhero's custom fields feature?
MillMaster uses the custom fields feature to categorize their customers based on the type of milling machine they own. This helps the support team provide more personalized service.
* This article provides an example of how a fictive company in the Manufacture of milling machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
