PrecisionMills Ltd. deals with a vast array of customer queries daily. Using Deskhero's AI capabilities, they can quickly analyze previous tickets and knowledge base articles to suggest replies. This has drastically reduced their response times, leading to higher customer satisfaction.
The AI-enhanced search bar provided by Deskhero has made it much easier for customers to find the information they need. By using OpenAI Embeddings, the search results are more relevant and accurate, reducing the need for customers to raise support tickets.
PrecisionMills also utilizes Deskhero's website scraping feature to keep their knowledge base current. The AI analyzes the scraped data and updates the knowledge base, ensuring customers always have access to the most recent information.
Using Deskhero's custom fields feature, PrecisionMills can categorize their customers based on various parameters like the type of milling machine they own or their location. This enables the support team to provide more personalized and efficient service.
Lastly, PrecisionMills uses Deskhero's REST API to seamlessly integrate their customer support system with other business applications, improving the overall efficiency of their operations.
How has Deskhero's AI improved PrecisionMills' response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This has significantly reduced the time taken to respond to customers, thereby improving response times.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to provide more relevant and accurate search results. It analyzes the user's search query and finds the most relevant content from the knowledge base and other sources.
How does PrecisionMills use Deskhero's custom fields feature?
PrecisionMills uses the custom fields feature to categorize their customers based on various parameters like the type of milling machine they own or their location. This enables the support team to provide more personalized and efficient service.
* This article provides an example of how a fictive company in the Manufacture of milling machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
