ExcavatorPro receives hundreds of support tickets daily, ranging from technical issues to product inquiries. With Deskhero's ticket management feature, these tickets are organized efficiently, allowing the team to prioritize and address them systematically.
The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to tickets and enhances the accuracy of responses.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a solution, the AI uses OpenAI Embeddings to find the most relevant content, making it easier for the representative to find the right solution.
ExcavatorPro also uses Deskhero's knowledge base feature to create a comprehensive library of solutions. The AI capabilities of Deskhero can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive.
Finally, ExcavatorPro uses the REST API of Deskhero to integrate the platform with their existing systems. This seamless integration allows the customer support team to work more efficiently and provide better service to their customers.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and website data to generate suggested replies. This reduces the time taken to respond to tickets and enhances the accuracy of responses.
How does Deskhero's AI improve the search results within the platform?
When a customer support representative searches for a solution, Deskhero's AI uses OpenAI Embeddings to find the most relevant content, making it easier for the representative to find the right solution.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of mining excavators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
