CrystalClear Inc. utilized Deskhero's AI capabilities to analyze previous tickets and knowledge base articles, enabling the system to suggest relevant replies to incoming customer queries. This significantly reduced the time taken to respond to customer inquiries, improving overall customer satisfaction.
The company also used Deskhero's website scraping feature to gather data from their own website and other relevant sources. This data was then processed by Deskhero's AI to further enhance the suggested responses, ensuring that they were accurate and up-to-date.
Deskhero's custom fields and structured data lists allowed CrystalClear Inc. to categorize and manage their customer inquiries more efficiently. The AI-powered search bar made it easier for the support team to find relevant information quickly, further reducing response times.
By using Deskhero's REST API, CrystalClear Inc. was able to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
Overall, Deskhero's advanced AI capabilities enabled CrystalClear Inc. to provide a superior customer support experience, resulting in increased customer loyalty and repeat business.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to suggest relevant responses to incoming customer queries.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to gather data from your own website and other relevant sources. This data can then be used by Deskhero's AI to enhance the suggested responses, ensuring they are accurate and up-to-date.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless transition and minimal disruption to your operations.
* This article provides an example of how a fictive company in the Manufacture of molded, pressed, and blown glasses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
