GlowGlass Ltd. implemented Deskhero's AI capabilities to analyze and learn from previous tickets and knowledge base articles. This enabled the AI to suggest relevant responses to customer queries, reducing the time taken to resolve issues and improving customer satisfaction.
The company also leveraged Deskhero's website scraping feature to gather additional data from their website and other relevant sources. This data was processed by Deskhero's AI to further refine the suggested responses, ensuring they were accurate and comprehensive.
Deskhero's custom fields and structured data lists allowed GlowGlass Ltd. to efficiently categorize and manage customer inquiries. The AI-powered search bar made it easy for the support team to quickly find relevant information, further speeding up response times.
GlowGlass Ltd. used Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
In conclusion, Deskhero's advanced AI capabilities have significantly improved GlowGlass Ltd.'s helpdesk services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to incoming customer queries. This significantly reduces the time taken to resolve issues.
What is the advantage of using Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to gather additional data from your website and other relevant sources. This data is processed by Deskhero's AI to further refine the suggested responses, ensuring they are accurate and comprehensive.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a smooth transition and minimal disruption to your operations.
* This article provides an example of how a fictive company in the Manufacture of molded, pressed, and blown glasses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
