SpeedFrame Manufacturing deals with a large volume of customer interactions daily. Managing these interactions manually was inefficient and often led to delayed responses. With Deskhero, the company was able to automate customer interactions using advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the customer queries and generate relevant responses. This not only improved the speed of responses but also their quality.
Deskhero's AI also enhanced the search results in the knowledge base. By understanding the context of the search queries, it provided more relevant results, making it easier for customers to find the information they were looking for.
The kanban board feature allowed SpeedFrame Manufacturing to visualize the progress of each ticket, making it easier to manage and prioritize them. The user groups feature enabled the company to assign tickets to specific teams, improving efficiency.
Overall, Deskhero's AI capabilities have significantly improved SpeedFrame Manufacturing's customer interaction, making it more efficient and customer-friendly.
How does the AI automate customer interactions?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the customer queries and generate relevant responses.
How does the AI enhance search results?
The AI understands the context of the search query and uses this understanding to provide more relevant results from the knowledge base.
What is the purpose of the kanban board feature?
The kanban board feature allows you to visualize the progress of each ticket, making it easier to manage and prioritize them.
* This article provides an example of how a fictive company in the Manufacture of motorcycles frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
