MediTech Solutions has a wide range of products, each with its own set of technical manuals and user guides. Deskhero's AI capabilities help them structure this data into easily searchable lists, improving the efficiency of their support agents.
Deskhero's AI also assists MediTech in managing their tickets more effectively. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customer queries and improving customer satisfaction.
MediTech uses Deskhero's custom fields feature to categorize their tickets based on the type of medical instrument. This allows the AI to provide more accurate suggestions, improving the overall quality of their customer support.
MediTech also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information from their website. This ensures that the AI always has the most current data to work with, enhancing the accuracy of its suggestions.
Finally, MediTech uses Deskhero's REST API to integrate their customer support platform with their existing CRM system, providing a seamless experience for their support agents and customers.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customer queries and improving customer satisfaction.
How does MediTech keep their knowledge base updated?
MediTech uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information from their website.
How does MediTech integrate Deskhero with their existing CRM system?
MediTech uses Deskhero's REST API to integrate their customer support platform with their existing CRM system, providing a seamless experience for their support agents and customers.
* This article provides an example of how a fictive company in the Manufacture of navigational, measuring, electromedical and control instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
