PrecisionBearings Inc. deals with a high volume of customer queries every day. These queries range from product inquiries to technical support requests. To manage these effectively, the company uses Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced response times and has improved the quality of customer interactions.
PrecisionBearings Inc. also uses Deskhero's AI to enhance search results. This feature makes it easier for customer service representatives to find relevant information quickly, further improving response times and the quality of customer interactions.
Additionally, PrecisionBearings Inc. uses Deskhero's REST API to integrate the platform with other software used in the company. This integration has streamlined operations and has improved the management of customer interactions across multiple channels.
Overall, Deskhero's advanced AI capabilities have greatly enhanced the efficiency of PrecisionBearings Inc.'s customer support, leading to improved customer satisfaction.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI improve the quality of customer interactions?
Deskhero's AI enhances search results, making it easier for customer service representatives to find relevant information quickly. This improves the quality of customer interactions by providing accurate and timely responses.
Can Deskhero be integrated with other software?
Yes, Deskhero can be integrated with other software using its REST API. This allows for seamless management of customer interactions across multiple channels.
* This article provides an example of how a fictive company in the Manufacture of Needle Roller Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
