RollerPro Manufacturing receives a large number of customer queries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries and has improved the accuracy of responses. It has also allowed customer service representatives to focus on more complex issues that require human intervention.
RollerPro Manufacturing also uses Deskhero's AI to enhance search results. This feature makes it easier for customer service representatives to find relevant information quickly, improving the overall efficiency of the customer service department.
Furthermore, RollerPro Manufacturing uses Deskhero's REST API to integrate the platform with other software used in the company. This integration has streamlined operations and has improved the management of customer interactions across multiple channels.
Overall, Deskhero's advanced AI capabilities have significantly improved RollerPro Manufacturing's customer support operations, leading to higher efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It finds relevant content from various sources and presents it in an organized manner, making it easier for customer service representatives to find the information they need.
Can Deskhero be integrated with other software?
Yes, Deskhero can be integrated with other software using its REST API. This allows for seamless management of customer interactions across multiple channels.
* This article provides an example of how a fictive company in the Manufacture of Needle Roller Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
