NeedleTech Manufacturing receives numerous customer queries daily regarding product specifications, installation procedures, and troubleshooting. The company uses Deskhero's advanced AI capabilities to manage these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries and has improved the accuracy of responses. It has also freed up customer service representatives to focus on more complex issues that require human intervention.
Deskhero's AI also enhances search results, making it easier for customer service representatives to find relevant information quickly. This feature has improved the overall efficiency of the customer service department and has led to higher customer satisfaction rates.
Moreover, NeedleTech Manufacturing uses Deskhero's REST API to integrate the platform with other software used in the company. This integration has further streamlined operations and has made it easier to manage customer interactions across multiple channels.
Overall, Deskhero's advanced AI capabilities have transformed NeedleTech Manufacturing's customer service operations, leading to improved efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI improve the accuracy of customer service responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, improving the accuracy of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It finds relevant content from various sources and presents it in an organized manner, making it easier for customer service representatives to find the information they need.
Can Deskhero be integrated with other software?
Yes, Deskhero can be integrated with other software using its REST API. This allows for seamless management of customer interactions across multiple channels.
* This article provides an example of how a fictive company in the Manufacture of Needle Roller Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
