PrintMasters Ltd. handles a large number of customer queries daily, which are managed through tickets. Prior to using Deskhero, managing these tickets was a cumbersome process. However, with Deskhero's advanced AI capabilities, ticket management has become more efficient and effective.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, speeding up the ticket resolution process.
Furthermore, Deskhero's AI enhances search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed product knowledge or understanding of company policies.
The custom fields feature allows PrintMasters Ltd. to categorize tickets based on query type, product line, and other parameters. This has improved the efficiency of ticket assignment and resolution.
Overall, Deskhero's AI capabilities have transformed PrintMasters Ltd.'s ticket management process, improving resolution times, accuracy, and customer satisfaction.
How does Deskhero's AI improve ticket resolution times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is used to generate suggested replies, speeding up the ticket resolution process.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It finds relevant content from various sources, making it easier for the support team to find the information they need quickly.
How does the custom fields feature improve ticket management?
The custom fields feature allows tickets to be categorized based on various parameters, such as query type or product line. This improves the efficiency of ticket assignment and resolution.
* This article provides an example of how a fictive company in the Manufacture of newsprint industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
