NitrileTech Industries receives a large volume of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to efficiently categorize and assign these tickets to the appropriate support agents. However, the sheer volume of tickets can be overwhelming, leading to slower response times.
With Deskhero's advanced AI capabilities, NitrileTech is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, the AI-enhanced search results provide support agents with instant access to relevant information, enabling them to provide accurate and timely responses. This has led to improved customer satisfaction and a reduction in repeat queries.
Furthermore, the AI's ability to learn and adapt over time means that the system continually improves its performance. This has resulted in a significant reduction in the time taken to resolve customer queries, allowing NitrileTech to handle a larger volume of tickets without increasing their support staff.
The use of Deskhero's advanced AI capabilities has transformed NitrileTech's customer support operations, leading to improved efficiency, faster response times and enhanced customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It uses this data to find relevant content and generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide instant access to relevant information from previous tickets, knowledge base articles, uploaded files and scraped website data.
Can the AI adapt and improve over time?
Yes, Deskhero's AI is designed to learn and adapt over time, which means it continually improves its performance.
* This article provides an example of how a fictive company in the Manufacture of nitrile rubber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
