RubberFusion Manufacturing has an extensive knowledge base, including numerous articles, manuals, policies, and presentations. However, accessing the right information at the right time can be challenging for their customer support agents.
By using Deskhero's advanced AI capabilities, RubberFusion is able to leverage OpenAI Embeddings from their knowledge base and other sources. This allows the AI to find relevant content and enhance search results, making it easier for support agents to find the information they need.
Moreover, the AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive, further improving the efficiency of the customer support team.
Additionally, the AI's ability to learn and adapt over time means that the system continually improves its performance. This results in increasingly accurate search results and more relevant suggested replies, leading to faster resolution of customer queries.
The use of Deskhero's advanced AI capabilities has revolutionized the way RubberFusion's customer support team accesses and uses their knowledge base, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI improve access to the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other sources to enhance search results and generate suggested replies. This makes it easier for support agents to find the information they need.
Can the AI generate knowledge base articles from different file types?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
Does the AI improve over time?
Yes, Deskhero's AI is designed to learn and adapt over time, which means it continually improves its performance.
* This article provides an example of how a fictive company in the Manufacture of nitrile rubber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
