CozyComfort Ltd handles a large volume of customer queries and support requests daily. With Deskhero's ticket management system, they can effectively categorize and prioritize these tickets, ensuring that each customer receives a prompt and appropriate response.
The company utilizes Deskhero's advanced AI capabilities to enhance their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving the quality of support provided.
Deskhero's custom fields and structured data lists allow CozyComfort Ltd to tailor their customer support to their specific needs. They can create custom fields for specific product models, common issues, or any other relevant information, making it easier to track and resolve customer queries.
The knowledge base feature of Deskhero enables the company to create a comprehensive database of information that can be easily accessed by the support team and customers. This includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website.
Since implementing Deskhero, CozyComfort Ltd has seen a significant improvement in their customer support efficiency, with faster response times and higher customer satisfaction rates.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to generate suggested replies to customer queries. This not only speeds up response times but also ensures that the responses are accurate and helpful.
Can Deskhero's features be customized to fit specific needs?
Yes, Deskhero offers features like custom fields and structured data lists, allowing you to tailor your customer support to fit your specific needs.
What kind of information can be included in the knowledge base?
The knowledge base can include articles generated from Word, PowerPoint, PDF files, data scraped from your website, and any other relevant information.
* This article provides an example of how a fictive company in the Manufacture of non-electric heating appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
