NutriHeal uses Deskhero's AI capabilities to manage tickets effectively. The AI analyses previous tickets and knowledge base articles to suggest replies to incoming queries. This reduces the time taken to respond to tickets, improving customer satisfaction.
With Deskhero's custom fields and structured data lists, NutriHeal categorizes and organizes customer queries based on their nature and urgency. This enables the support team to prioritize and address critical issues promptly.
Deskhero's AI-powered comprehensive search bar aids NutriHeal's support team in finding relevant content from the knowledge base, uploaded files, and scraped website data. This feature significantly reduces the time spent on searching for information, increasing the team's productivity.
NutriHeal uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to centralize its customer support operations, enhancing efficiency.
Finally, NutriHeal leverages Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature enables the company to build a robust knowledge base that aids in resolving customer queries quickly and efficiently.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest replies to incoming queries. This reduces the time taken to respond to tickets, improving customer satisfaction.
How does the comprehensive search bar work?
Deskhero's AI-powered comprehensive search bar aids in finding relevant content from the knowledge base, uploaded files, and scraped website data. This feature significantly reduces the time spent on searching for information.
How can Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature enables the company to build a robust knowledge base that aids in resolving customer queries quickly and efficiently.
* This article provides an example of how a fictive company in the Manufacture of Nutraceuticals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
