VitaBoost utilizes Deskhero's AI capabilities to manage user groups and tickets. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, reducing the response time and improving customer satisfaction.
Deskhero's custom email domains allow VitaBoost to maintain a professional image while interacting with customers. The AI capabilities also help in filtering and categorizing emails, making it easier for the support team to handle them.
VitaBoost uses Deskhero's AI-powered comprehensive search bar to find relevant content from the knowledge base and uploaded files. This feature reduces the time spent on searching for information, increasing the team's efficiency.
With Deskhero's REST API, VitaBoost integrates the platform with its existing systems, centralizing its helpdesk services. This integration enhances the efficiency of the support team.
Lastly, VitaBoost leverages Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature helps the company build a robust knowledge base, aiding in quick resolution of customer queries.
How does Deskhero's AI help in managing user groups and tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, reducing the response time and improving customer satisfaction.
How does the AI assist in handling emails?
Deskhero's AI capabilities help in filtering and categorizing emails, making it easier for the support team to handle them.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature helps the company build a robust knowledge base, aiding in quick resolution of customer queries.
* This article provides an example of how a fictive company in the Manufacture of Nutraceuticals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
