HealthRise uses Deskhero's AI capabilities to manage tickets effectively. The AI analyses previous tickets and knowledge base articles to suggest replies, reducing the response time and enhancing customer satisfaction.
Deskhero's custom fields and structured data lists enable HealthRise to categorize and organize customer queries. This feature allows the support team to prioritize and address critical issues promptly.
HealthRise uses Deskhero's AI-powered comprehensive search bar to find relevant content from the knowledge base, uploaded files, and scraped website data. This feature reduces the time spent on searching for information, increasing the team's productivity.
With Deskhero's REST API, HealthRise integrates the platform with its existing systems. This integration centralizes its customer support operations, enhancing efficiency.
Finally, HealthRise leverages Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature enables the company to build a robust knowledge base that aids in resolving customer queries quickly and efficiently.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest replies, reducing the response time and enhancing customer satisfaction.
How does the comprehensive search bar work?
HealthRise uses Deskhero's AI-powered comprehensive search bar to find relevant content from the knowledge base, uploaded files, and scraped website data. This feature reduces the time spent on searching for information, increasing the team's productivity.
How can Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature enables the company to build a robust knowledge base that aids in resolving customer queries quickly and efficiently.
* This article provides an example of how a fictive company in the Manufacture of Nutraceuticals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
