Bolt Masters Ltd. had a vast amount of information spread across different formats - word documents, powerpoint presentations, pdf files, and their website. They needed a way to consolidate this information and make it easily accessible to their support team and customers.
Using Deskhero, Bolt Masters Ltd. was able to leverage the platform's AI capabilities to generate knowledge base articles from their existing resources. The AI uses OpenAI Embeddings from these resources to find relevant content and generate comprehensive articles.
The generated articles are then added to the knowledge base, making it a rich source of information for both the support team and customers. This has not only improved the efficiency of the support process but also empowered customers to find answers to their queries on their own.
Moreover, the AI-enhanced search function makes it easy to find relevant articles in the knowledge base. This has further improved the accessibility of the information.
By leveraging Deskhero's advanced AI capabilities, Bolt Masters Ltd. has been able to enhance their knowledge base, improve the efficiency of their support process, and provide better support to their customers.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from existing resources like word documents, powerpoint presentations, pdf files, and website data to find relevant content. This content is then used to generate comprehensive knowledge base articles.
How does the AI-enhanced search function improve the accessibility of the knowledge base?
The AI-enhanced search function uses OpenAI Embeddings to find relevant content in the knowledge base. This makes it easier for users to find the information they need quickly.
What are the benefits of enhancing the knowledge base with Deskhero's AI capabilities?
By enhancing their knowledge base with Deskhero's AI capabilities, companies can improve the efficiency of their support process, empower customers to find answers on their own, and provide better support to their customers.
* This article provides an example of how a fictive company in the Manufacture of nuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
