ScrewCraft Industries was facing challenges in handling the increasing volume of customer queries. They needed a solution that could help them respond to these queries quickly and accurately.
With Deskhero, ScrewCraft Industries was able to leverage the platform's AI capabilities to generate suggested replies to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then sent through OpenAIs ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
Moreover, the AI-enhanced search function has made it easier for the support team to find the information they need quickly. This has further improved the efficiency of the customer interaction process.
By leveraging Deskhero's advanced AI capabilities, ScrewCraft Industries has been able to improve their customer interactions, enhance customer satisfaction, and increase the productivity of their support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, speeding up the response time and improving the accuracy of the responses.
How does the AI-enhanced search function improve the customer interaction process?
The AI-enhanced search function uses OpenAI Embeddings to find relevant content from various sources, including previous tickets and knowledge base articles. This makes it easier for the support team to find the information they need quickly, improving the efficiency of the customer interaction process.
What are the benefits of using Deskhero's advanced AI capabilities?
By using Deskhero's advanced AI capabilities, companies can improve their customer interactions, enhance customer satisfaction, and increase the productivity of their support team.
* This article provides an example of how a fictive company in the Manufacture of nuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
