Nutty Manufacturing Inc. was struggling with an overwhelming volume of customer support tickets. They needed a solution that could not only manage these tickets efficiently but also provide quick and accurate responses to customer queries.
With Deskhero, Nutty Manufacturing Inc. was able to leverage the platform's advanced AI capabilities to manage their tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has not only improved customer satisfaction but also freed up the support team to focus on more complex issues.
Moreover, the AI-enhanced search results have made it easier for the support team to find the information they need quickly. This has further improved the efficiency of the support process.
By leveraging Deskhero's advanced AI capabilities, Nutty Manufacturing Inc. has been able to streamline their customer support process, improve customer satisfaction, and increase their support team's productivity.
How does Deskhero's AI capabilities improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, speeding up the response time and improving the accuracy of the responses.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to find relevant content from various sources, including previous tickets and knowledge base articles. This makes it easier for the support team to find the information they need quickly.
What are the benefits of using Deskhero's advanced AI capabilities?
By using Deskhero's advanced AI capabilities, companies can streamline their customer support process, improve customer satisfaction, and increase the productivity of their support team.
* This article provides an example of how a fictive company in the Manufacture of nuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
