Inkfinity has a vast knowledge base consisting of product manuals, safety instructions, and troubleshooting guides. Previously, finding relevant information was a time-consuming process for the support team. With Deskhero's AI capabilities, the support team can now quickly find relevant content from their knowledge base, tickets, and uploaded files using OpenAI Embeddings.
The AI-powered comprehensive search bar has made it easier for the support team to find solutions to customer queries. It has also enhanced the quality of search results, thus improving the overall customer service experience.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has reduced the response time and increased the productivity of the support team.
Moreover, the REST API provided by Deskhero has enabled Inkfinity to integrate their existing systems with the platform, further enhancing the efficiency of their operations.
Overall, Deskhero's AI capabilities have transformed Inkfinity's customer support, making it more efficient and effective.
How has Deskhero's AI improved the efficiency of Inkfinity's customer support?
Deskhero's AI has improved the efficiency of Inkfinity's customer support by providing quick access to relevant content from their knowledge base, tickets, and uploaded files. It also generates suggested replies, reducing response time and increasing productivity.
How has the search experience improved with Deskhero's AI?
The AI-powered comprehensive search bar in Deskhero has enhanced the search experience by providing more relevant and accurate results.
How has Deskhero's REST API benefited Inkfinity?
Deskhero's REST API has allowed Inkfinity to integrate their existing systems with the platform, further enhancing the efficiency of their operations.
* This article provides an example of how a fictive company in the Manufacture of Offset Inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
