PrintPro has a complex product portfolio and a large customer base. Managing customer queries and providing timely support was a challenge until they started using Deskhero. The platform's advanced AI capabilities have made it easier for them to manage customer queries and provide timely support.
Deskhero's AI uses OpenAI Embeddings to find relevant content from PrintPro's knowledge base, previous tickets, and uploaded files. This feature has helped the support team provide accurate and timely responses to customer queries.
The AI also generates suggested replies based on the relevant content found. This has not only reduced the response time but also improved the quality of responses.
Furthermore, Deskhero's REST API has allowed PrintPro to seamlessly integrate the platform with their existing systems, thereby improving the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of PrintPro's helpdesk services and increased customer satisfaction.
How has Deskhero's AI improved the efficiency of PrintPro's helpdesk services?
Deskhero's AI has improved the efficiency of PrintPro's helpdesk services by providing accurate and timely responses to customer queries. It finds relevant content from their knowledge base, previous tickets, and uploaded files, and generates suggested replies.
How has Deskhero's AI reduced the response time?
Deskhero's AI reduces the response time by generating suggested replies based on the relevant content found from PrintPro's knowledge base, previous tickets, and uploaded files.
How has Deskhero's REST API benefited PrintPro?
Deskhero's REST API has allowed PrintPro to seamlessly integrate the platform with their existing systems, thereby improving the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Manufacture of Offset Inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
