PrimeOil Tanks Ltd., a renowned manufacturer of oil tanks, was facing challenges in handling customer queries and complaints due to the complexity and volume of their operations. They turned to Deskhero's advanced AI capabilities to enhance their customer service efficiency.
Deskhero's structured data lists, custom fields, and user groups allowed PrimeOil to organize their customer data and support tickets effectively. The custom email domains provided a professional touch to their communication, while the Kanban board offered a clear visualization of their workflow.
The standout feature for PrimeOil was Deskhero's advanced AI capabilities. Using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero generated suggested replies, drastically reducing the time taken to respond to customer queries.
The AI-enhanced comprehensive search bar enabled the support team to find relevant information swiftly, while the REST API facilitated seamless integration with other systems, improving the overall efficiency of the customer support process.
By leveraging Deskhero's AI capabilities, PrimeOil Tanks Ltd. has significantly enhanced their customer service efficiency, leading to increased customer satisfaction and operational productivity.
How has Deskhero enhanced customer service efficiency at PrimeOil?
Deskhero's AI capabilities generate suggested replies by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has drastically reduced the response time to customer queries, enhancing customer service efficiency.
What role does the AI-enhanced search bar play in improving efficiency?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant information swiftly, enabling the support team to respond to customer queries more efficiently.
How does the REST API contribute to the customer support process?
The REST API facilitates seamless integration with other systems, improving the overall efficiency of the customer support process.
* This article provides an example of how a fictive company in the Manufacture of oil tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
