GlobalTank Manufacturing Co., a global leader in the manufacture of oil tanks, was looking for ways to improve their helpdesk services. They chose Deskhero's advanced AI capabilities to address their needs.
Deskhero's features such as structured data lists, custom fields, and user groups allowed GlobalTank to manage their customer data and support tickets effectively. The custom email domains added a professional touch to their communication, and the Kanban board provided a clear overview of their workflow.
Deskhero's advanced AI capabilities were a game-changer for GlobalTank. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to generate suggested replies, significantly reducing the response time to customer queries.
The AI-enhanced comprehensive search bar made it easy for the support team to find relevant information quickly, and the REST API allowed for seamless integration with other systems, improving the overall efficiency of the helpdesk services.
By using Deskhero's AI capabilities, GlobalTank Manufacturing Co. has greatly improved their helpdesk services, resulting in better customer experience and increased operational efficiency.
How has Deskhero improved the helpdesk services at GlobalTank?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the response time to customer queries, improving the helpdesk services.
How does the AI-enhanced search bar improve the helpdesk services?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant information quickly, enabling the support team to respond to customer queries more efficiently.
What role does the REST API play in the helpdesk services?
The REST API allows for seamless integration with other systems, improving the overall efficiency of the helpdesk services.
* This article provides an example of how a fictive company in the Manufacture of oil tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
