FarmEquip receives a wide variety of customer queries every day. Using Deskhero's ticket management system, they are able to handle these queries efficiently. Deskhero's AI analyzes each ticket and suggests relevant replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
The AI capabilities of Deskhero also enhance FarmEquip's search functionality. When a customer service representative searches for information to resolve a ticket, the AI uses OpenAI embeddings to find the most relevant content from the company's extensive knowledge base and other resources. This has made it easier for representatives to find the information they need and provide accurate responses to customers.
FarmEquip also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows them to rapidly update their knowledge base with new information from product manuals, policy documents, and other sources. The AI can even scrape data from the company's website to ensure that the knowledge base is always current.
By using the custom fields and user groups features of Deskhero, FarmEquip can categorize tickets and assign them to the appropriate teams. Combined with the AI's ability to suggest relevant replies, this has greatly improved the company's response times and customer satisfaction rates.
In conclusion, Deskhero's advanced AI capabilities have enabled FarmEquip to enhance their customer support processes, improve their response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to customer queries at FarmEquip?
Deskhero's AI analyzes each ticket and uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates suggested replies based on this information.
How does Deskhero's AI enhance search functionality at FarmEquip?
When a customer service representative searches for information, Deskhero's AI uses OpenAI embeddings to find the most relevant content from the company's knowledge base and other resources. This makes it easier for representatives to find the information they need to resolve tickets.
How does FarmEquip use Deskhero's AI to generate knowledge base articles?
FarmEquip uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI can also scrape data from the company's website to ensure that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Manufacture of other agricultural tractors and farm trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
